VP Professional Services EMEA

Hollbridge Search

£120k - £160k Base + 20%. HQ is in central London and individual will be required in the office 1-2 days per week.

Our client is a key player in the Video delivery and OTT technology markets.

Job Description

You would be working for the Professional Services (PS) team which enables customers to use video products and services. The team works on exciting projects and integrations for a variety of high-profile customers around the world.

In your role as VP Professional Services EMEA you will oversee the regional team and will be a key leader of the global PS Leadership team. Ultimately all regional roles report into you. In your role you will guide and shape the team through engineering and customer deliveries, have responsibility for development and budget.

Core Responsibilities

  • Leadership, mentorship, and development of team.
  • Management of EMEA Professional Services Managers
  • Contributes to the strategy development
  • As a part of the Leadership team, work to support the global development and implementation of strategy, standards, and processes
  • Support regional sales team
  • Collaborate with Product, Operational, Engineering and Delivery teams, ensuring customer satisfaction
  • Develops financial and operational objectives
  • Accountable for budget and resource allocation across regional teams and projects; supports global resource planning

Required Skills

  • Excellent management and mentoring skills
  • Minimum of 5 years’ experience as a manager of Professional Services Delivery or Practice Management equivalent
  • Experience in building and leading Agile teams
  • Very experienced working in SAAS environments
  • Strong Customer-facing experience in an escalation and leadership role
  • Great at managing C-level stakeholders and presenting to customer execs and senior internal employees
  • Budget and financial planning experience
  • Services contract creation and negotiation experience
  • Being the advocate for the customer in internal engagements

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