Service Account Manager, UK - Suffolk

Hollbridge Search – United Kingdom

UK (Hybrid) £45k - £55k

Our client’s technology manages and transports Video and Media from the camera to your home. They provide an integrated software/hardware and service offering and are the leading provider of media transport solutions.

Function description

This position is within the Service Account Management Team and within the Business Operations division. It offers post-sales service and technical support focusing on key service account management to deliver efficient, outstanding customer success.

They are seeking a Service Account Manager to be part of the worldwide support team reporting to the Director of Global Customer Support. The role will be based from the UK office and offers an opportunity to work in an enthusiastic, innovative team offering solutions to leading international media-based customers.

  • Giving 2nd line technical support to our customers in IP networking and media transport systems. You would need to have a strong IT and Broadcast working knowledge
  • Training resellers and end-customers
  • Working in close contact with the Development and Product Management teams to optimize customer solutions
  • Following up Service Level Agreements made and fulfilling KPI obligations
  • Be the primary point of contact for key service accounts, managing these relationships successfully whilst also producing reports and attending regular meetings
  • Product and system testing for pre- and post-sales delivery
  • Collaborating closely with 1st line Support, R&D teams, Product Management and Global Sales teams

Technical Qualifications

  • A Technical Degree and experience in the Broadcast Engineering sector
  • Solid experience in traditional broadcast technologies (Video, Audio and Data)
  • Hands on experience of working with broadcast IP technologies
  • Know-how of configuring and troubleshooting Networking Infrastructure
  • Skills of troubleshooting in a Linux environment is essential
  • Python scripting experience preferred

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